Contact

One address. A person reads it.

No ticket portal, no routing menu, no contact form that posts into a queue nobody watches. Write to us and you get a written answer from someone who can act on it.

Email hello@digiwise.pro

There is also a chat window on almost every page of this site. It sends an automatic acknowledgement with our current response delay, then a person answers, as by email.

Worth including in the first message

Your website address, so we can look at the same thing you are looking at
Roughly what you spend on Google Ads a month, if it is about Google Ads
Whether you already have a DigiWise account, and which email it uses

01After you send it

What actually happens.

If you are a customer, Attilio and the team he leads answer, inside the response time your plan carries. Attilio, who founded DigiWise, stays your single point of contact for anything that matters.
If you are not a customer yet, we read it and reply ourselves. We do not publish a response time for that, because we would be inventing one, but it is a small company and nothing sits in a queue.
What we cannot do by email is look inside an account we have no access to. If your question is "what is wrong with my account", the answer needs the account: either the free scan, which needs no login, or the audit, which connects to it. For the audit, our software only reads the account.

02For customers

The reply times we owe you.

One managed plan, one reply time, written down before you buy anything. Unlimited users on the dashboard, whatever the size of the account.

Plan	Price	We answer within
Managed by our team	$997/mo per account, up to $10,000/mo of ad spend	1 business day

Questions by email are ongoing, and there is never a mandatory meeting. Full plan details are on the pricing page.

03The managed service

If it is about us running your account, book the call.

Not because we want a meeting. Thirty minutes, free, no card.

There is no buy button for a managed plan.
We may decline an account before you subscribe, so the call is where we both find out whether this fits.

Book the call

$997 a month per account, for ad spend up to $10,000 a month (a quote above), no commitment, never a percentage of your spend. If you would rather read first, everything is on the managed page.

04Specific requests

Answered here, so you do not have to wait for us.

Four things people email about most. Each one has a definite answer and none of them needs a conversation first.

Delete the record for a domain I scanned

You do not need an account and you do not have to prove anything about yourself first. Send us the domain and we delete the scan row, the contact record keyed to it and its timeline.
Send me everything you hold on me

Signed in, the dashboard exports your profile, audits, purchases and connected accounts as JSON, instantly. Ask by email and we add the contact record and timeline that the export does not cover yet.
Delete my account

You can do it yourself from the dashboard: it revokes every Google token we hold and removes your rows. It works once no paid subscription renews on your account: stop yours first, in Stripe. By email we process it within 7 days. We keep our accounting records, payment records included, for 7 years, as Belgian law requires - that is a legal obligation, not a choice.
Something about connecting Google Ads

What our software can and cannot do with that connection, what it reads and how to revoke it, is answered in full on the security page before you have to ask.

Read the security page

Anything else covered by GDPR - access, correction, objection, portability, withdrawing consent - goes to the same address, and we answer within 30 days. The detail is in the privacy policy and the terms.

05Contact