SaaS - 5 min read - Updated
Google Ads for SaaS, in the order to build it
Trials that pay weeks after the click, sales that close on a call, a brand searched by people who already use you. The phases, in the order to build them, starting with what the account counts.
Build it in this order.
Each phase rests on the one before it. Tracking comes first: every other phase works toward what it counts.
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Foundation, before you spend
- Who you sell to. The job, the company size, the industry and the problem you solve, precise enough to write an ad for.
- Conversion tracking. A demo booked, a trial started, a paying account, each its own action, with the step closest to revenue as the primary.
The free audit checks this: C-12 Does the account count sales at all?
- Your CRM. The Google click ID stored with each lead, so the sales that close later can be imported.
- Landing pages. One for each kind of buyer, easy on a phone and fast.
- A customer list. Your existing customers uploaded, to keep them out of the campaigns that look for new ones, and to build lookalike segments for Demand Gen campaigns.
Get the second line wrong and every phase below works toward a number that is not your revenue.
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Keywords
- Your brand. Your name and its variations: people who know you already.
- Competitors. "Alternative to" a rival. Test with care: these people chose someone else first.
- The category. "Best CRM for startups": people comparing tools, ready to choose.
- Use cases. "Software to track a sales pipeline": they know the job, not the tool yet.
- Problems. "How to manage leads better": early, and the longest way to a sale.
Start with your brand and the category. Add competitors and use cases once those pay. Problem searches come last.
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Campaign structure
- Brand Search. Keeps your own name yours.
- Category Search. Your main source of new buyers.
- Competitor Search. Opportunistic, and watched closely.
- Use case Search. Further from the purchase.
- Remarketing. Brings back the visitors who did not convert.
Keep Performance Max for later, once these campaigns run well and the tracking counts paying accounts.
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Bidding
- Brand. Manual bids, or a low target CPA: do not pay a lot for people who would find you anyway.
- Category and competitors. Maximize conversions until the campaign has a history of conversions, then a target CPA.
- Use cases. A target of its own, set from what these searches turn into: the way to a sale is longer.
- Remarketing. Maximize conversion value if you track revenue, otherwise Maximize conversions.
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Attribution, and the real cost of a customer
- Data-driven attribution, in Google Ads and in Google Analytics.
The free audit checks this: C-18 Last-click-only credit.
- The sales imported when the deal closes, not when the trial starts.
- The payback tracked: the months it takes to earn back what a customer cost.
- A counting window that covers how long trials take to pay. Left alone, it is 30 days; you can set up to 90, depending on the conversion source.
The free audit checks this: C-14 Sales arriving after the counting window closes.
- Data-driven attribution, in Google Ads and in Google Analytics.
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Remarketing, by stage
- All visitors. A general message.
- Pricing page visitors. How you compare.
- Sign-ups left half done. A reason to finish.
- Trials that did not pay. Proof from customers like them.
- Demos booked and missed. A reminder to book again.
Keep people on each list for as long as your buyers take to decide.
Mistakes specific to SaaS.
- Bidding for trial sign-ups instead of paying accounts.
- Treating every trial alike: a trial that asked for a card and one that did not are not the same lead.
- Starting Performance Max before the tracking counts paying accounts: it can take your brand searches, with nothing real to learn from.
The free audit checks this: C-05 Paying twice for your own name.
- Leaving your existing customers in the campaigns that look for new ones.
- Leaving the counting window at its default while trials take longer to pay.
The free audit checks this: C-14 Sales arriving after the counting window closes.
Which of these is in your account right now? The free audit runs 22 checks on your real campaigns, tracking, structure and attribution included.
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We read your public pages and check whether your Google Ads tracking is in place. No account, no login, 30 seconds. Connecting is what shows the waste inside the account.
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In their words.
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Two more guides.
- Tracking Conversion tracking in Google Ads, step by step What to count, one source per sale, enhanced conversions, consent and offline sales. 6 min read
- Strategy Performance Max: when it fits, and how to set it up When Performance Max fits, where it overlaps your brand, and the controls Google gives you. 5 min read
Check phase one on your own account.
The free audit runs all 22 checks on your real campaigns, the 7 on conversion tracking included, and lists what it finds, most urgent first.
Rather have it run for you? Book the call. Managed by our team: $997 a month per account, for ad spend up to $10,000 a month (a quote above), no commitment.
